Refund policy

MoUi.

 

Returns & Refund Policy

We expect that you will be completely satisfied with any goods and services you receive from MoUi.

However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.

We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to description or faulty we will accept the goods for return and refund your money without hesitation.

Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for refund if you simply change your mind about a product. We will endeavour to reach an amicable solution in such situations and at our discretion we may replace any goods accepted for credit or refund the applicable purchase cost.

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.

Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.

Expired Products

If you receive an item that is expired or within 1 month of its expiry date, please contact us to arrange a solution. Please note, due to the perishable nature of the products we sell, and the time frames involved in international procurement, we cannot guarantee that every batch we supply will have a remaining shelf life that meets every customer specific requirement.

This document represents our delivery, shipping and returns policy as at 2 November 2024